শর্তাবলি

These Terms of Service (“Terms”) govern your access to and use of the UmbrellaX platform, dashboards and related services (the “Service”). By using the Service you agree to these Terms. If you are using it for an organisation, you confirm you are authorised to bind it.

1. Definitions

• Brand — a business or agency that uses the Service to measure influencer campaigns.
• Creator — an individual who connects social accounts to the Service.
• Roster — the specific creators a Brand chooses to track.
• Platform Data — data we access from social platforms, whether public or authorised by a Creator.

2. Eligibility and accounts

You must be at least 18 to enter into these Terms on behalf of a Brand, and Creators must be at least 16 (or the age of digital consent in their country). You are responsible for the accuracy of your account details, for keeping your credentials secure, and for activity under your account.

3. The Service

UmbrellaX measures influencer performance across social platforms and presents it in dashboards and reports. Much of the underlying data comes from third-party platforms and from Creators’ authorised connections. We work to keep it accurate and current, but we do not guarantee that third-party data is complete or error-free, or that any particular campaign outcome will result.

4. Creator connections and consent

Creators connect accounts through each platform’s own authorisation flow and choose what to share. By connecting, a Creator confirms they have the right to do so. A Creator may revoke access at any time; on revocation we stop future first-party collection and delete the related tokens. Brands may only track Creators for whom they have a lawful basis and, where required, appropriate consent.

5. Acceptable use

You agree not to:

• use the Service unlawfully, or in breach of a social platform’s terms;
• access data beyond what your role or a Creator’s authorisation permits;
• scrape, reverse-engineer, or attempt to extract source code or non-public data from the Service;
• attempt to re-identify data we have aggregated or de-identified;
• resell or sublicense the Service without our written agreement;
• interfere with the Service’s security or availability.

6. Third-party platforms

The Service relies on the YouTube, TikTok and Meta (Instagram/Facebook) APIs. Your use of data from those platforms is also subject to their terms, including the YouTube Terms of Service and the Google Privacy Policy. Those platforms may change or limit their APIs, which can affect the data available in the Service.

7. Data and privacy

Our handling of personal data is described in our Privacy Policy. For campaign measurement, each Brand is the controller of its Roster data and UmbrellaX processes that data on the Brand’s instructions; we are the controller of account and platform-operation data.

8. Intellectual property

UmbrellaX and its software, design and content are owned by us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription or pilot. You keep your own data and the reports generated for you; you grant us the rights needed to operate the Service and to use aggregated, de-identified insights to improve it.

9. Pilots, fees and taxes

Pilots and paid plans are provided on the terms of the order or agreement you sign with us. Fees are exclusive of taxes unless stated, and you are responsible for applicable taxes, duties and withholdings in your market.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will protect it with reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

11. Disclaimers

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that third-party data is accurate or that the Service will be uninterrupted or error-free.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or data. Our total liability arising out of the Service will not exceed the amounts you paid us for the Service in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

13. Indemnity

You will defend and indemnify UmbrellaX against third-party claims arising from your misuse of the Service, your breach of these Terms, or your handling of personal data in breach of applicable law.

14. Term and termination

Either party may terminate as set out in the applicable order, or immediately for material breach that is not cured. On termination your access ends and we delete or return your data in line with our Privacy Policy, except where the law requires us to retain it.

15. Governing law and disputes

These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction, without prejudice to any mandatory consumer or data-protection rights you have under the laws of your own country.

16. Changes to these Terms

We may update these Terms from time to time. We will post the new “last updated” date above and, for material changes, take reasonable steps to let you know. Continued use after changes take effect means you accept them.

17. Contact

Questions about these Terms: hello@umbrellax.ai.