আপনার তথ্য মুছে ফেলুন

You can ask us to delete the personal data UmbrellaX holds about you, at any time and without giving a reason. This page explains exactly how to do it, what happens, and how long it takes.

1. The quickest route: disconnect the account yourself

If you are a creator and you only want us to stop using your Instagram, Facebook, YouTube or TikTok data, you do not need to email anyone. Sign in to UmbrellaX, open Connected accounts, and choose Disconnect.

Disconnecting deletes the stored access token immediately, and we stop collecting anything new from that platform straight away. You can also revoke access from the platform's own settings — for Meta, under Settings & privacy → Apps and websites — and we will treat that as a disconnection.

2. To have your data erased

Email privacy@umbrellax.ai from the address on your UmbrellaX account, with the subject “Data deletion request”. Tell us:

• your name as it appears on the account;
• which social accounts you connected, if any;
• whether you want everything deleted, or only data from a particular platform.

We ask you to write from your account email so that we can be reasonably sure the request comes from you. If you no longer have access to that address, say so and we will find another way to verify you — we will not simply refuse.

3. What we delete

• Your profile on UmbrellaX, and your sign-in credentials.
• Access tokens for every connected platform, deleted rather than deactivated.
• Metrics we collected from those platforms about you and your posts — reach, impressions, engagement, audience breakdowns, watch time.
• Comments and other public interactions we stored against your posts.
• Your rate card, and any contact details we hold.

4. What we keep, and why we cannot delete it

If we have paid you, or invoiced a brand for your work, we are legally required to keep the financial record. Tax and accounting law in the markets we operate in — Bangladesh, India, Pakistan and Indonesia — sets a minimum retention period for those documents, and it overrides a deletion request. What this means in practice:

• We keep invoices, payment and payout records, and the signed agreement, because we are obliged to.
• We keep them restricted: they are retained for accounting and audit only, and are not used for any other purpose after your request.
• We delete everything else described in section 3.

We would rather tell you this plainly than promise a complete erasure we cannot lawfully carry out. If you have no payment history with us, this section does not apply to you and nothing is retained.

5. How long it takes

• Immediately — disconnecting removes the access token and stops collection.
• Within 7 days — we acknowledge your emailed request.
• Within 30 days — the deletion is completed and we confirm it to you in writing.
• Within 90 days — the data ages out of encrypted backups, which are not restored except to recover from failure.

6. If the data is not yours

We also process public comments left by members of the public on creator posts. If you left a comment that we hold and you want it removed, email privacy@umbrellax.ai with a link to the post and the comment. You do not need an UmbrellaX account to make that request.

7. If you are not satisfied

Tell us — reply to our response and it will be escalated. You also have the right to complain to the data-protection authority in your country: in India, the Data Protection Board; in Indonesia, the supervisory authority under UU PDP No. 27/2022. Our Privacy Policy sets out those rights in full.

Questions about any of this: privacy@umbrellax.ai.